Orum Call Library

Project Overview: Orum Call Library was developed to enhance the training and efficiency of sales teams through innovative features like a call recording library with manager highlights and AI-generated transcripts. The project aimed to reduce ramp-up time for new sales reps and improve overall team performance.

‍

My Role: Product Designer

‍

My Responsibilities

• User Research: Conducted weekly user interviews to gather insights and identify new opportunities, employing continuous discovery and human-centered design methodologies.
• Design and Prototyping: Designed and prototyped the MVP using Figma, incorporating key features to support training and efficiency.
• Feature Development: Created a call recording library with manager highlights and AI-generated transcripts to streamline training processes.
• Collaboration: Worked closely with the project manager, engineering lead, and other stakeholders to ensure alignment with business goals and technical feasibility.
• Rapid Prototyping: Honed rapid prototyping skills and made swift, informed design decisions to enhance user experience and meet project objectives.

‍

Project Year: 2022

‍

Tools: Figma

‍